If you already have a medical answering service, then you are definitely already taking steps in the right direction. By choosing such a service, you are making sure that your patients are always able to hear a voice when they call your office. Not only this, but you are also making sure that this live voice is someone who is trained at fielding medical related calls. This is a big step to making sure you present the most professional image to your patients. However, there is another step that you can take. You can take that call center to an even higher level. Just how do you do this? You can choose to add on a nurse telephone triage service to the call center.
Just what is this service and how will it help you? Think about what happens right now when your patients call. Chances are, they are able to leave a message for you. They may even be able to make appointments or cancel them. However, they will not be able to get their medical questions answered. Instead, they will have to wait until you are able to call them back. What if your patients were able to call and actually get medical answers? The good news is that they can. This is exactly what nurse telephone triage is.
When you choose a nurse telephone triage for your medical answering service, this is what you can expect to gain.
Nurse telephone triage means that when your patients call, and they have medical questions, they can then get actual answers to those medical questions. They will be able to talk to something more than just an operator. They will be able to talk to a professional nurse. This nurse will be professionally trained and certified. That way, your patients will be able to get real, qualified answers to their medical questions.
When you choose a nurse telephone triage service, then you will be taking your medical facility to a much higher level professionally. Many of your customers may have medical questions in the evening or on the weekend when you will not be available to answer those questions. In those situations right now, your patients may feel a little neglected. However, when you provide them with this trained nurse's service, you will be showing your patients just how much you care about them. This will make your medical facility much more professional than it ever has been.
MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
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