The traditional money-back guarantee is meant to convey to the customer that the company is confident in their ability to provide a reliable product that does what the company claims. If the customer is dissatisfied, their money is returned, and the two parties part ways. This
approach does not evaluate whether the product was right for the client in the first place.
At Biothera, our concern is that each client is given sufficient information about their personal situation to know if they should embark on the quest to restore their hair through our proven LLLT method. Our laser technique, nutritional supplements and accessories are
meant to work together to create an environment in which hair can grow. The client will have a defined role in this process with home assignments that continue the efforts between clinic appointments.
Every client is given an initial consultation and evaluation that will assess their true hair restoration potential. We use a high-powered magnifying lens called the ProScope that
allows our consultants to calculate the extent of each potential client's hair loss. Following this process, the client has enough information to make the decision to continue their association with Biothera.
There have been instances when the hair loss has been occurring for too long, and the procedures to re-grow the hair would not be successful. This information is provided to the client whose hair restoration potential is insufficient for the program to work. Biothera chooses to be honest in these situations and save time and money for the client. Our reputation depends on our success rate, so honesty about the client's potential for success through our program just makes good business sense.
In other cases, when Biothera and the potential client decide that hair restoration is possible in the specific case, a personal program is designed. The new client will participate
in their prescribed treatment and follow the instructions provided. Our guarantee is that the program will work as prescribed, and the client will have more hair on his head after the program than he did prior to beginning the program.
If the program has been followed according to the plan and hair does not grow, the client is given their money back. Throughout the program, results are evaluated so that adjustments can be made and the reasons for the lack of results are clearly documented. Usually making changes to the prescribed program based on intermediate analysis will correct any problems and results will be realized so very few clients every exercise their money-back guarantee.
Biothera is a biotechnology company dedicated to improving immune health. The company manufactures and markets food-grade ingredients that support healthy immune function to the functional food, nutritional supplement, cosmetic and animal nutrition markets.
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